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+441983 280 641

Terms and conditions

Terms and conditions. There is always some small print to read but we have done our best to keep ours to a minimum.

Contract

  1. When you book with Flying Fish UK or pay a deposit in British pounds (GBP) at flyingfishonline.com you are making a contract with Flying Fish UK Ltd to be construed under the laws of England.
  2. Information submitted by you in an application form or online and by Flying Fish in an acceptance letter or email forms part of our contract.

Minimum age to book a course with Flying Fish

  1. The person who makes a booking with Flying Fish UK Ltd, whether by phone or online must be 18 years old or over.
  2. Customers booking a residential training course with Flying Fish in Australia must be 18 years old on the date the course starts.
  3. Customers under 18 years of age joining practical powerboat courses must be accompanied by a Parent or legal guardian who will assume parental responsibility for the duration of the course or event.
  4. If you book for another person or persons you are confirming that you have the authority to accept these booking conditions on their behalf.

Flying Fish Australia

Flying Fish Uk Ltd acts as an agent for Flying Fish Australia Pty Ltd and thus any courses held in Australia are subject to Flying Fish Australia Pty ltd terms and conditions which can be viewed here 

Your deposit

  1. To secure a place on a course or event with Flying Fish UK Ltd, you are invited to pay a fixed deposit. After a 14 day cooling off period, the deposit for a course or event is not refundable. If you are unable to make the course or event booked you may transfer the deposit to another course or event with Flying Fish UK Ltd. You have 12 months in which to use the deposit, after which time the deposit is lost.

Final balance

  1. For courses booked in the UK, the balance is payable 30 days before your start date.
  2. For courses booked in Australia, the balance is payable 60 days before your start date.

Operating procedures

  1. You agree to accept accommodation allocated by Flying Fish.
  2. Flying Fish trainers will, to the best of their ability, endeavor to ensure you achieve the advertised qualifications but no guarantee is offered in this respect.
  3. The mileages listed for yachting courses are advertised in good faith but as they are weather dependent they cannot be guaranteed.
  4. You agree to comply with Flying Fish operating procedures issued for your course or event.
  5. You agree if required to complete a release of liability form before embarking on an activity organised by Flying Fish or a third-party provider.

Cancellation policy

If you cancel

In the event of your cancellation, the following charges apply. More than 30 days’ notice: Your deposit will be held as a credit for a period of 12 months. Less than 30 days’ notice: 100% of the amount invoiced. If you cancel in circumstances where we can replace you on a sold-out course or event, the charge is reduced to 10% of the amount invoiced.

If Flyingh Fish cancels

In the unlikely event of a cancellation by Flying Fish, a full refund will be made. A refund will be made within 14 days after the point of contact. Flying Fish will not be liable for any consequential loss or damage.

Medical insurance

You are required to hold medical insurance for the period of your course or event unless your activity is wholly within the UK and you are entitled to unlimited treatment by virtue of UK residence.

Travel

All participants and accompanying adults must be in possession of a full British passport of at least six months validity for courses and events outside the UK.  We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation.  If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results in fines, surcharges, or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

Damage

You accept responsibility for any damage or loss caused by you or any member of your party as a result of any negligent or reckless act to our equipment, facilities, or accommodation.  Full payment for any such damage or loss must be paid direct at the time to the supplier in question.  If you fail to do so, you will be responsible for meeting any claims subsequently made against Flying Fish (together with our own and the other party’s full legal costs) as a result of your actions.

All participants are expected to act responsibly.  If in our reasonable opinion or that of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset, or distress to any third party or damage to property, we and/or the service provider concerned are entitled, without prior notice, to terminate the arrangements of the person(s) concerned.  In this situation, the person(s) concerned may be required to leave the accommodation, and/or their participation in the course or event may be terminated.   No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

Events outside our control

Except where otherwise expressly stated in these Terms and Conditions, we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations or those of any service provider is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. “Force majeure” means any event which we or the provider of the service in question could not have reasonably foreseen or avoided. Such events may include, but not limited to, war or threat of war, civil strife, actual or threatened terrorist activity, industrial dispute, acts of Governments, earthquakes, hurricanes, natural disaster, epidemic or pandemic, plagues, weather conditions, fire, and all similar events outside our control.

Customer complaints

We take pride in the services we offer however, if you feel we have fallen short then you are entitled to complain. We at Flying Fish take complaints very seriously, if you are not happy then please see our complaints procedure on what to do next.

Tax Services

In addition to the terms outlined above:

  1. By signing up to our tax service you agree that Flying Fish can share information with HMRC and other agencies concerned with completing this service. We do not share your information with any other third party
  2. You agree to provide accurate and up to date information about all circumstances concerning your financial affairs.
  3. Flying Fish will not be liable for any losses, interest, legal fees, additional tax liabilities, or any charges as a result of incomplete documentation or as a result of omissions by you or any other persons. Failure to disclose or accurately complete.
  4. Flying Fish will not be liable for any delay in submission, and subsequent cost of your tax return due to delays caused by you or any other persons.

Finance

Flying Fish UK Ltd is an Introducer Appointed Representative of Ideal Sales Solutions Ltd, t/a Ideal4Finance. Ideal Sales Solutions Ltd is a credit broker and not a lender (FRN 703401). Finance available subject to status. The rate offered is always provisional and will depend upon your personal circumstances, the loan amount and the term.

Privacy Policy

Flying Fish is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you interact with our services, websites, and applications. By using our services, you consent to the practices described in this policy.

Intellectual Property

This website and its content is copyright of © [Flying Fish UK Ltd]. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to local hard disk copies of our downloadable guides for your personal and non-commercial use only.
You may not, except with our express written permission, distribute or commercially exploit content produced by Flying Fish. Nor may you transmit it or store it in any other website or another form of electronic retrieval system.